Refunds and cancellations

Premium is a prepaid pass for 1 month (₹1,299) or 6 months (₹5,999), bought through Razorpay. It adds 600 AI credits a month and natural voices to your account. It doesn’t renew by itself and we never charge you again without you buying another pass.

Premium is a digital service with nothing shipped. It’s applied to your account as soon as the payment goes through, usually within seconds. If your browser closed during payment, it’s applied within a few minutes once Razorpay confirms it. If it still hasn’t appeared after an hour, contact us and we’ll sort it out.

There’s no subscription, so there’s nothing to cancel: a pass simply ends when its time runs out and your account goes back to the free plan. Your progress, questions, mocks and flashcards stay with you either way.

• Changed your mind: ask within 7 days of buying a pass and, if you’ve used fewer than 50 of its AI credits, we’ll refund it in full.
• Charged twice, or charged without getting Premium: always refunded in full, whenever you tell us.
• After 7 days, or once a pass is well used: we don’t refund the rest of a pass, but if something on our side stopped you using it, tell us and we’ll make it right.

Refunds go back to the card, UPI account or bank you paid with, usually within 5 to 7 working days of us approving them, depending on your bank.

Email support@cherrybytelabs.com from the address you signed up with, and include the Razorpay payment ID from your receipt if you have it. We reply within 2 working days.